Luxury Guest Relations Agent – VIP Concierge

Casa Cipriani New York; New York (NY); On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A prestigious private members club and hotel in New York is seeking a detail-oriented Guest Service Agent. You will play a key role in delivering seamless experiences for guests, managing itineraries and personal preferences. Ideal candidates have 2+ years in luxury hospitality and are proficient in platforms like Opera PMS. The role offers a full-time position with benefits including medical and vision insurance, along with a commitment to unparalleled guest service.

Qualifications

• Minimum of 2 years of experience in luxury hospitality, front desk, or guest relations.
• Proficiency in guest service platforms including Opera PMS and Alliants.
• Confidence in handling confidential guest information with discretion.

Responsibilities

• Manage guest itineraries and personalized services.
• Coordinate external transportation and monitor logs.
• Track and report on guest-related charges.

Skills

Excellent verbal and written communication skills

Strong organizational skills

Attention to detail

Flexibility to work evenings/weekends

Education

Bachelor’s degree in Hospitality or related field

Tools

Opera PMS

Alliants

Microsoft Office Suite

Job description

A prestigious private members club and hotel in New York is seeking a detail-oriented Guest Service Agent. You will play a key role in delivering seamless experiences for guests, managing itineraries and personal preferences. Ideal candidates have 2+ years in luxury hospitality and are proficient in platforms like Opera PMS. The role offers a full-time position with benefits including medical and vision insurance, along with a commitment to unparalleled guest service.