Luxury Guest Experience Coordinator

Boss Up Braiding; Town of Florida (NY); On-site; USD 16,000 - 23,000; Full time

Job summary

Boss Up Braiding is a luxury braiding salon seeking a Guest Experience Coordinator to warmly welcome guests, assist with bookings, and keep the front of the salon organized. You will manage client check-ins, confirm services, process payments, and assist with retail recommendations using Vagaro.

The role requires strong communication, a calm demeanor in a fast-paced environment, and a commitment to delivering premium customer service and polished client interactions.

Qualifications

• At least one year of customer-service, hospitality, or front-desk experience.
• Beauty-industry experience or a strong interest in beauty is preferred.
• Comfort using booking software; Vagaro experience is a plus.
• Warm, professional communication and strong problem-solving skills.
• Ability to remain calm and organized in a fast-paced salon.
• Ability to pass a background check.

Responsibilities

• Greet guests warmly and guide them through the salon experience.
• Check in clients, confirm services, and communicate timing updates.
• Respond to calls, texts, and online booking inquiries through Vagaro.
• Process payments, package retail purchases, and provide receipts.
• Encourage rebooking and request feedback or Google reviews.
• Maintain a clean, organized, and welcoming reception area.
• Recommend appropriate retail products and service add-ons.
• Coordinate walk-ins, schedule changes, and client flow with management.
• Track cancellations, no-shows, and rescheduling confirmations.
• Capture approved client photos and videos for marketing.
• Share client preferences and feedback with the service team.

Skills

Customer service

Hospitality

Front desk

Communication

Problem solving

Organization

Calm under pressure

Tools

Vagaro

Job description

Boss Up Braiding is a luxury braiding salon seeking a Guest Experience Coordinator to warmly welcome guests, assist with bookings, and keep the front of the salon organized. You will manage client check-ins, confirm services, process payments, and assist with retail recommendations using Vagaro.

The role requires strong communication, a calm demeanor in a fast-paced environment, and a commitment to delivering premium customer service and polished client interactions.