Luxury Salon Manager: Lead Operations & Client Experience

Boss Up Braiding; Town of Florida (NY); On-site; USD 1,893,000 - 2,366,000; Full time

Job summary

Boss Up Braiding is a luxury braiding salon in Altamonte Springs, FL, seeking a licensed, experienced Salon Manager to lead daily operations, team performance, client experience, training, scheduling, and salon standards. This hands-on leadership role requires coaching with clarity and protecting a luxury client experience.

You will build weekly schedules, oversee opening/closing, track performance, coach stylists, conduct team huddles, train assistants, and ensure compliance with sanitization

Qualifications

• Three+ years braiding or salon experience, including at least one year in leadership.
• Strong salon-operations knowledge; Vagaro and Gusto experience is preferred.
• Demonstrated ability to coach, organize, communicate, and create accountability.
• Strong knowledge of sanitation and Florida Board of Cosmetology standards.

Responsibilities

• Build and manage weekly schedules based on client demand and business needs.
• Lead opening and closing procedures, security, sanitation, and cash protocols.
• Track and report team performance indicators and salon results.
• Coach stylists on service pace, client experience, professionalism, and goals.
• Lead team huddles and individual performance check-ins.
• Train and evaluate salon assistants and junior team members.
• Support new-hire skill trials, probationary reviews, and advancement decisions.
• Resolve client concerns and elevate complex matters appropriately.
• Consistently administer dress, phone, attendance, conduct, and sanitation standards.
• Manage products, inventory, supplies, maintenance, and safety reporting.
• Coordinate front-desk operations, client flow, rebooking, and review growth.

Skills

Leadership

Scheduling

Customer experience

Coaching

Operations

Sanitation standards

Tools

Vagaro

Gusto

Job description

Boss Up Braiding is a luxury braiding salon in Altamonte Springs, FL, seeking a licensed, experienced Salon Manager to lead daily operations, team performance, client experience, training, scheduling, and salon standards. This hands-on leadership role requires coaching with clarity and protecting a luxury client experience.

You will build weekly schedules, oversee opening/closing, track performance, coach stylists, conduct team huddles, train assistants, and ensure compliance with sanitization