Guest Experience Coordinator

Boss Up Braiding; Town of Florida (NY); On-site; USD 16,000 - 23,000; Full time

Job summary

Boss Up Braiding is a luxury braiding salon seeking a Guest Experience Coordinator to warmly welcome guests, assist with bookings, and keep the front of the salon organized. You will manage client check-ins, confirm services, process payments, and assist with retail recommendations using Vagaro.

The role requires strong communication, a calm demeanor in a fast-paced environment, and a commitment to delivering premium customer service and polished client interactions.

Qualifications

• At least one year of customer-service, hospitality, or front-desk experience.
• Beauty-industry experience or a strong interest in beauty is preferred.
• Comfort using booking software; Vagaro experience is a plus.
• Warm, professional communication and strong problem-solving skills.
• Ability to remain calm and organized in a fast-paced salon.
• Ability to pass a background check.

Responsibilities

• Greet guests warmly and guide them through the salon experience.
• Check in clients, confirm services, and communicate timing updates.
• Respond to calls, texts, and online booking inquiries through Vagaro.
• Process payments, package retail purchases, and provide receipts.
• Encourage rebooking and request feedback or Google reviews.
• Maintain a clean, organized, and welcoming reception area.
• Recommend appropriate retail products and service add-ons.
• Coordinate walk-ins, schedule changes, and client flow with management.
• Track cancellations, no-shows, and rescheduling confirmations.
• Capture approved client photos and videos for marketing.
• Share client preferences and feedback with the service team.

Skills

Customer service

Hospitality

Front desk

Communication

Problem solving

Organization

Calm under pressure

Tools

Vagaro

Job description

The Guest Experience Coordinator helps create the first and last impression of Boss Up Braiding. We are seeking a warm, polished, solution-oriented professional who can deliver luxury-level hospitality, manage client communication, support booking and checkout, and keep the front of the salon welcoming and organized.

What You’ll Do

• Greet guests warmly and guide them through the salon experience.
• Check in clients, confirm services, and communicate timing updates.
• Respond to calls, texts, and online booking inquiries through Vagaro.
• Process payments, package retail purchases, and provide receipts.
• Encourage rebooking and request feedback or Google reviews.
• Maintain a clean, organized, and welcoming reception area.
• Recommend appropriate retail products and service add-ons.
• Coordinate walk-ins, schedule changes, and client flow with management.
• Track cancellations, no-shows, and rescheduling confirmations.
• Capture approved client photos and videos for marketing.
• Share client preferences and feedback with the service team.

Compensation: Starting at $14 per hour.

Boss Up Braiding is an equal opportunity employer and considers qualified applicants without unlawful discrimination. Employment is at will where permitted by law.

Requirements

• At least one year of customer-service, hospitality, or front-desk experience.
• Beauty-industry experience or a strong interest in beauty is preferred.
• Comfort using booking software; Vagaro experience is a plus.
• Warm, professional communication and strong problem-solving skills.
• Ability to remain calm and organized in a fast-paced salon.
• Ability to pass a background check.

About the Company

Boss Up Braiding is a luxury braiding salon in Altamonte Springs, Florida, committed to professionalism, excellence, teamwork, education, and empowerment. We create elevated client experiences while helping beauty professionals grow their skills and careers.