Luxury Guest Experience Concierge

Four Seasons Hotels and Resorts; Westlake Village (CA); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Complimentary stays

Complimentary meals

401K match

Laundered uniform

Employee assistance program

Wellbeing programs

Complimentary on-site parking

Tuition reimbursement

Training programs

Growth opportunities

Job summary

Four Seasons Hotel Westlake Village is seeking a Guest Experience Agent who is passionate about delivering genuine, personalized service throughout every stage of the guest journey. This role supports pre-arrival preparation, in-stay engagement, and departure coordination while helping execute thoughtful activations and concierge services across the property.

As a highly visible presence in guest areas, the Guest Experience Agent anticipates needs, collaborates across departments, and creates

Qualifications

• High school diploma or equivalent preferred.
• Previous customer-facing experience, preferably in a luxury setting or outlet.
• Flexible schedule, including weekdays, weekends, evenings, and holidays.
• Ability to stay organized and manage multiple tasks in a fast-paced environment.
• Friendly, approachable, and comfortable speaking with guests of all ages with strong teamwork skills.
• Ability to lift and carry up to 25 pounds safely and stand/walk for extended periods.
• Successful candidate must possess legal work authorization in the United States

Responsibilities

• Review daily arrivals and departures to ensure proper handling of VIP and return guests.
• Update guest Golden Profiles with preferences and important details.
• Follow up on VIP requests and preferences before arrival and during the stay.
• Support concierge‑related services, including guest inquiries, reservations, and itineraries.
• Assist with guest outreach, including pre‑arrival preparation, in‑stay touchpoints, and departure coordination.
• Collaborate with Rooms, Food & Beverage, Spa, and other departments to ensure seamless guest experiences.

Skills

Customer-facing experience

Teamwork skills

Organizational skills

Communication

Guest relations

Education

High school diploma or equivalent

Job description

Four Seasons Hotel Westlake Village is seeking a Guest Experience Agent who is passionate about delivering genuine, personalized service throughout every stage of the guest journey. This role supports pre-arrival preparation, in-stay engagement, and departure coordination while helping execute thoughtful activations and concierge services across the property.

As a highly visible presence in guest areas, the Guest Experience Agent anticipates needs, collaborates across departments, and creates