Luxury Guest Experience Concierge

Four Seasons; Westlake Village (CA); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Hourly rate $23.07

401K plan matching

Complimentary stays at Four Seasons

Complimentary meals

Uniform provided

Employee assistance program

On-site parking

Tuition reimbursement

Growth opportunities

Job summary

Four Seasons Hotel Westlake Village is seeking a Guest Experience Agent who is passionate about delivering genuine, personalized service throughout every stage of the guest journey. This role supports pre-arrival preparation, in-stay engagement, and departure coordination while helping execute thoughtful activations and concierge services across the property.

As a highly visible presence in guest areas, the Guest Experience Agent anticipates needs, collaborates across departments, and creates

Qualifications

• High school diploma or equivalent preferred.
• Previous customer-facing experience in luxury setting or outlet.
• Flexible schedule including weekdays, weekends, evenings, and holidays.
• Ability to lift and carry up to 25 pounds and stand for extended periods.
• Legal work authorization in the United States

Responsibilities

• Review daily arrivals and departures for VIP and return guests.
• Update guest Golden Profiles with preferences and important details.
• Follow up on VIP requests and preferences before arrival and during the stay.
• Support concierge-related services, including guest inquiries, reservations, and itineraries.
• Assist with guest outreach, including pre-arrival preparation, in-stay touchpoints, and departure coordination.
• Collaborate with Rooms, Food & Beverage, Spa, and other departments to ensure seamless guest experiences.

Skills

Customer service

Communication

Teamwork

Organizational skills

Flexibility

Education

High school diploma or equivalent

Job description

Four Seasons Hotel Westlake Village is seeking a Guest Experience Agent who is passionate about delivering genuine, personalized service throughout every stage of the guest journey. This role supports pre-arrival preparation, in-stay engagement, and departure coordination while helping execute thoughtful activations and concierge services across the property.

As a highly visible presence in guest areas, the Guest Experience Agent anticipates needs, collaborates across departments, and creates