Luxury Residential Concierge & Owner Experience Lead

Montage Laguna Beach; Big Sky (MT); On-site; USD 50,000 - 70,000; Full time

Job summary

Montage Laguna Beach is seeking a Residential Liaison to ensure exceptional owner experiences through concierge and project-management excellence. You will coordinate services, assist with pre-arrival requests, and maintain clear communication across departments to support owner needs and property upkeep.

The role requires a background in luxury hospitality, strong organizational skills, and a proactive, people-focused mindset. Weekend availability and a service-driven attitude are essential.

Qualifications

• Two years' experience in luxury hotel guest services or similar roles.
• Excellent telephone etiquette and guest recovery skills.
• Strong organizational and time-management abilities.
• Ability to work independently and in a fast-paced environment.
• Willingness to participate in a learning environment and uphold company values.

Responsibilities

• Provide concierge services and coordinate services for residential owners.
• Act as personal concierge for owners and assist with pre-arrival requests.
• Onboard new owners and organize utilities and appliance manuals.
• Prepare residences for owner arrivals according to preferences.
• Code and submit invoices and manage department checkbook entries.
• Support maintenance and preventative plans for residences.
• Prepare residences for inspections and closings and log defects.
• Deliver owner mail and packages and communicate maintenance results.
• Assist with Montage rental program logistics and owner communications.
• Create personalized WOW moments to enhance ownership experience.

Skills

Customer service

Concierge

Communication

Multitasking

Project coordination

Vendor relations

Hospitality

Education

College degree preferred

Tools

MS Office

Job description

Montage Laguna Beach is seeking a Residential Liaison to ensure exceptional owner experiences through concierge and project-management excellence. You will coordinate services, assist with pre-arrival requests, and maintain clear communication across departments to support owner needs and property upkeep.

The role requires a background in luxury hospitality, strong organizational skills, and a proactive, people-focused mindset. Weekend availability and a service-driven attitude are essential.