Luxury Guest Experience Concierge

Progressions salon spa store; Rockville (MD); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Dental Insurance

Flexible Spending Plan (Flex)

Life Insurance

Short-Term & Long-Term Disability

Paid Time Off (PTO)

401(k) Retirement Plan

Retail Product Savings

Service Savings

Job summary

Progressions salon spa store is seeking a Guest Services Representative to be the first and last impression for guests in a luxury salon setting. You will blend hospitality with sales, handling check-in/check-out, appointment scheduling, and product recommendations.

The role emphasizes strong communication, organization, and the ability to work in a fast-paced environment while maintaining brand alignment and exceptional guest experience.

Qualifications

• Experience in luxury hospitality, customer service, or sales preferred.
• Strong sales acumen with a guest-first mindset.
• Exceptional communication, organization, and multitasking skills.
• Ability to think quickly and solve problems with confidence and grace.
• Professional appearance; fashion-forward and brand-aligned.
• Tech-friendly with booking systems, phones, and basic computer applications.
• Team-oriented, reliable, and detail-driven.

Responsibilities

• Deliver a warm, professional welcome to all guests and manage check-in/check-out.
• Answer phones, schedule, confirm, and optimize appointments.
• Sell services and manage the book to support provider productivity and business performance.
• Meet or exceed monthly sales goals, including retail and service recommendations.
• Maintain expert knowledge of services, products, and promotions.
• Act as a liaison between guests and service providers with clear communication.
• Anticipate guest and provider needs and resolve issues discreetly.
• Ensure waivers and guest documentation are completed accurately.
• Remain calm and solution-oriented in high-volume situations.
• Support daily salon operations and perform additional duties as needed.

Skills

Luxury hospitality experience

Sales focus

Communication

Organization

Multitasking

Problem solving

Brand-aligned appearance

Job description

Progressions salon spa store is seeking a Guest Services Representative to be the first and last impression for guests in a luxury salon setting. You will blend hospitality with sales, handling check-in/check-out, appointment scheduling, and product recommendations.

The role emphasizes strong communication, organization, and the ability to work in a fast-paced environment while maintaining brand alignment and exceptional guest experience.