Guest Services

Progressions salon spa store; Rockville (MD); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Dental Insurance

Flexible Spending Plan (Flex)

Life Insurance

Short-Term & Long-Term Disability

Paid Time Off (PTO)

401(k) Retirement Plan

Retail Product Savings

Service Savings

Job summary

Progressions salon spa store is seeking a Guest Services Representative to be the first and last impression for guests in a luxury salon setting. You will blend hospitality with sales, handling check-in/check-out, appointment scheduling, and product recommendations.

The role emphasizes strong communication, organization, and the ability to work in a fast-paced environment while maintaining brand alignment and exceptional guest experience.

Qualifications

• Experience in luxury hospitality, customer service, or sales preferred.
• Strong sales acumen with a guest-first mindset.
• Exceptional communication, organization, and multitasking skills.
• Ability to think quickly and solve problems with confidence and grace.
• Professional appearance; fashion-forward and brand-aligned.
• Tech-friendly with booking systems, phones, and basic computer applications.
• Team-oriented, reliable, and detail-driven.

Responsibilities

• Deliver a warm, professional welcome to all guests and manage check-in/check-out.
• Answer phones, schedule, confirm, and optimize appointments.
• Sell services and manage the book to support provider productivity and business performance.
• Meet or exceed monthly sales goals, including retail and service recommendations.
• Maintain expert knowledge of services, products, and promotions.
• Act as a liaison between guests and service providers with clear communication.
• Anticipate guest and provider needs and resolve issues discreetly.
• Ensure waivers and guest documentation are completed accurately.
• Remain calm and solution-oriented in high-volume situations.
• Support daily salon operations and perform additional duties as needed.

Skills

Luxury hospitality experience

Sales focus

Communication

Organization

Multitasking

Problem solving

Brand-aligned appearance

Job description

Job Title: Guest Services Representative

Department: Guest Experience / Front of House

Position Type: Customer Service & Sales

Employment Status: Full-Time and Part-Time Opportunities Available

Compensation: Starting at $16.50/hour + benefits

Position Overview

The Guest Services Representative is the cornerstone of the salon experience-serving as both the first impression and the final touchpoint for every guest. This role blends elevated hospitality, sales excellence, and operational precision in a fast-paced luxury environment. The ideal candidate is polished, fashion-forward, composed under pressure, and deeply committed to delivering an exceptional guest journey.

Key Responsibilities

• Deliver a warm, professional, and elevated welcome to all guests; manage seamless check-in and check-out experiences
• Answer phones with confidence and poise; schedule, confirm, and optimize appointments
• Sell and manage time on the book to support service provider productivity and business performance
• Consistently meet or exceed monthly sales goals, including retail and service recommendations
• Maintain expert-level knowledge of all services, product lines, and current promotions
• Act as a liaison between guests and service providers, ensuring clear communication and flawless execution
• Anticipate the needs of both clients and service providers, resolving issues in real time with discretion and professionalism
• Ensure all required waivers and guest documentation are completed accurately
• Remain calm, solution-oriented, and gracious during high-volume or high-pressure situations
• Support daily salon operations and perform additional duties as needed

Qualifications & Attributes

• Previous experience in luxury hospitality, customer service, or sales preferred
• Strong sales acumen with a guest-first mindset
• Exceptional communication, organization, and multitasking skills
• Ability to think quickly and solve problems with confidence and grace
• Professional, polished appearance; fashion-forward and brand-aligned
• Tech-comfortable with booking systems, phones, and basic computer applications
• Team-oriented, reliable, and detail-driven

Why You'll Love Working With Us

We offer a supportive, growth-oriented environment where guest experience and team culture are equally valued.

Benefits Include:

• Dental Insurance
• Flexible Spending Plan (Flex)
• Life Insurance
• Short-Term & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Retail Product Savings
• Service Savings

If you take pride in creating unforgettable experiences, thrive in a luxury setting, and understand the power of both first and last impressions, we invite you to apply and become part of our Guest Services team.