Luxury Guest Experience Concierge

Keswick Hall; Charlottesville (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k)

Job summary

Keswick Hall in Charlottesville, VA seeks a Guest Experience Agent to manage pre-arrival communications and arrangements, coordinating with hotel departments to deliver an exceptional arrival experience. You will confirm reservations, collect guest preferences, and help personalize each stay while supporting a fast-paced team.

Prior hospitality or customer service experience and proficiency with Opera Cloud or similar software are preferred.

Qualifications

• Strong verbal and written communication skills.
• Detail-oriented with excellent organizational abilities.
• Proficiency in hotel management software and Microsoft Office Suite.
• Knowledge of Opera Cloud preferred.
• Word, Excel, Outlook knowledge required.

Responsibilities

• Engage with guests prior to arrival via phone, email, or messaging platforms to confirm reservations and address special requests.
• Review and manage guest reservations, ensuring accuracy and attention to detail.
• Gather and document guest preferences and special occasions to personalize their stay.
• Collaborate with housekeeping, front desk, and other departments to ensure all guest needs are met before arrival.
• Provide guests with information about hotel amenities, services, and local concierge requests to enhance their stay.
• Address any pre-arrival issues or inquiries, ensuring a positive guest experience.
• Maintain accurate records of guest interactions and preferences for future reference.
• Other duties as assigned.

Skills

Communication

Detail-oriented

Multitasking

Microsoft Office

Education

High school diploma

Hospitality degree preferred

Tools

Opera Cloud

Word

Excel

Outlook

Job description

Keswick Hall in Charlottesville, VA seeks a Guest Experience Agent to manage pre-arrival communications and arrangements, coordinating with hotel departments to deliver an exceptional arrival experience. You will confirm reservations, collect guest preferences, and help personalize each stay while supporting a fast-paced team.

Prior hospitality or customer service experience and proficiency with Opera Cloud or similar software are preferred.