Front Desk Agent

Keswick-Hall-and-Club-; Charlottesville (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

Keswick Hall and Club in Charlottesville, VA is seeking a Front Desk Agent to warmly welcome guests, manage registrations, and communicate hotel amenities throughout the guest's stay.

You will handle check-ins and check-outs, block rooms, verify payments, upsell rooms and services, coordinate with housekeeping, and ensure a smooth, memorable experience for every guest.

Qualifications

• High school diploma or equivalent; 0–2 years of experience.
• Must be able to speak and understand the primary language of guests.
• Working knowledge of the reservations department.
• Excellent oral and written communication skills.
• Friendly, flexible, dependable, and able to multi-task.
• Microsoft Office proficiency.
• Sales minded; ability to upsell rooms and services.

Responsibilities

• Assist in guest check-ins and check-outs.
• Handle guest registration, communicate hotel amenities.
• Assist with pre-registration and blocking of rooms.
• Coordinate with housekeeping on room status.
• Process payments, verify credit cards, and post charges.
• Deliver efficient service and create meaningful guest experiences.
• Maintain desk area and manage reservations.

Skills

Customer service

Communication

Multi-tasking

Sales minded

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservations software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Full Time Charlottesville, VA, US

2 days ago Requisition ID: 1387

Overview

The Front Desk Agent r epresents the hotel to the guest throughout all stages of the guest's stay.

Responsibilities

Duties include but are not limited to:

• Assists in pre-registration and blocking of rooms for reservations.
• Responsible for the guest registration process and communication of hotel amenities.
• Handle guest check-ins and check-outs throughout shift.
• Assigns rooms, accommodating special requests whenever possible.
• Verifies the guest's method of payment and follows established credit-checking procedures.
• Ensure guest satisfaction and an enjoyable experience.
• Handle room and rate changes with management consent.
• Knows room locations, types of rooms available, and room rates.
• Presents options and alternatives to guests and helps in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Understands room status and room status tracking.
• Maintains the cleanliness and neatness of the front desk area.
• Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Provide efficient service and meaningful experiences.
• Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
• Check/swipe credit cards of all registered guests.
• Performs cashier related functions like posting charges to guest accounts, raising paid out's, foreign currency exchange etc.
• Record and make all guest wake-up calls properly.
• Reads and initials the pass-on log and bulletin board daily.
• Remains aware of daily activities and meetings taking place in the hotel.
• Communicates all important information to following shift to ensure a smooth transition.
• Prepare guest arrival cards for the following days arrivals. Verify dinner, golf/spa reservations.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Perform other duties as assigned.

Qualifications

• Minimum of high school diploma (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration.
• Must be able to speak and understand the primary language used by the guests who visits the hotel.
• Possesses a working knowledge of the reservations department.
• Excellent communication skills-oral and written.
• Must be friendly, flexible, dependable and able to multi-task.
• Microsoft office computer skills.
• Must be sales minded.
• Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).