Guest Experience Agent: Front Desk & Reservations

Keswick Hall; Charlottesville (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Keswick Hall in Charlottesville, VA, seeks a Front Desk Agent to welcome guests, handle check-ins and check-outs, communicate hotel amenities, and coordinate with housekeeping to ensure a smooth stay. You will assist with reservations, upsell services, maintain front desk area, process payments, manage wake-up calls, and provide friendly, efficient service.

A high school diploma and strong communication skills are required; benefits include health, dental, vision, life, disability, PTO and a

Qualifications

• Requires strong guest service and communication skills.
• Ability to handle multiple tasks during shifts and prioritize.
• Sales minded with ability to promote hotel services.
• Proficient with standard computer software (POS, reservations) and cash handling.

Responsibilities

• Assist in pre-registration and guest check-ins/check-outs.
• Communicate hotel amenities and services to guests.
• Process payments and verify guest methods of payment.

Skills

Guest service

Communication

Multi-tasking

Sales oriented

Education

High school diploma

Tools

Microsoft Office

Job description

Keswick Hall in Charlottesville, VA, seeks a Front Desk Agent to welcome guests, handle check-ins and check-outs, communicate hotel amenities, and coordinate with housekeeping to ensure a smooth stay. You will assist with reservations, upsell services, maintain front desk area, process payments, manage wake-up calls, and provide friendly, efficient service.

A high school diploma and strong communication skills are required; benefits include health, dental, vision, life, disability, PTO and a