Front Office Operations Leader (Asst. Manager)

Encore Boston Harbor; Everett (MA); On-site; USD 59,000 - 64,000; Full time

Job summary

Encore Boston Harbor is seeking a Front Office Assistant Manager to oversee daily operations of the Suite and Resort Front Office, including guest arrivals/departures, front desk, night audit, and VIP services.

The role focuses on driving guest satisfaction, staff engagement, and profitable operation, while aligning department goals with Encore's standards. Strong leadership, organizational, and communication skills are essential.

Qualifications

• High school degree or equivalent required.
• Bachelor’s Degree in a related field or equivalent experience preferred.

Responsibilities

• Ensures Encore standards are implemented and applied.
• Manage departmental goals, policies, and procedures with accountability for guest and employee satisfaction.
• Oversee hiring, performance management, and staff development within the department.
• Promote confidential and ethical guest and team member interactions.

Skills

Leadership

Guest relations

Organizational skills

Communication

Microsoft Office

Education

High school degree

Bachelor’s degree in a related field

Tools

Opera

Maximo

Kronos

BirchStreet

Medallia

FCS

Job description

Encore Boston Harbor is seeking a Front Office Assistant Manager to oversee daily operations of the Suite and Resort Front Office, including guest arrivals/departures, front desk, night audit, and VIP services.

The role focuses on driving guest satisfaction, staff engagement, and profitable operation, while aligning department goals with Encore's standards. Strong leadership, organizational, and communication skills are essential.