Front Office Assistant Manager - VIP & Guest Services

Wynn Resorts, Limited; Everett (MA); On-site; USD 59,000 - 64,000; Full time

Job summary

Encore Boston Harbor is seeking a Front Office Assistant Manager to oversee daily operations including guest arrivals, front desk call center, night audit and VIP services. You will manage staff performance, ensure policy alignment, and drive guest satisfaction while protecting profitability.

The role requires five years of hotel operations experience with at least three in a leadership capacity, strong organizational skills, and proficiency in Opera and MS Office.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in a related field or equivalent experience preferred.
• Minimum 5 years of hotel operations experience, 3 years in a leadership role.
• Strong computer skills and proficiency in Microsoft Office.

Responsibilities

• Oversee daily operations of Front Office, Call Center, and VIP services.
• Manage guest arrivals/departures, folio review, and night audit.
• Drive guest satisfaction and department profitability.
• Lead hiring, performance management, and staff engagement.

Skills

Hotel operations

Leadership

Microsoft Office

Project planning

Guest service

Communication

Education

High school diploma

Bachelor’s degree or equivalent experience

Tools

Opera

Maximo

Kronos

BirchStreet

Medallia

Job description

Encore Boston Harbor is seeking a Front Office Assistant Manager to oversee daily operations including guest arrivals, front desk call center, night audit and VIP services. You will manage staff performance, ensure policy alignment, and drive guest satisfaction while protecting profitability.

The role requires five years of hotel operations experience with at least three in a leadership capacity, strong organizational skills, and proficiency in Opera and MS Office.