Front Office Assistant Manager: VIP & Guest Experience

Wynn Resorts

Everett (MA)

On-site

USD 59,000 - 64,000

Full time

3 days ago

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Job summary

Wynn Resorts’ Encore Boston Harbor in Everett, Massachusetts is seeking a Front Office Assistant Manager to oversee the daily operations of the Suite and Resort Front Office, including guest arrivals/departures, folio review, the call center, night audit, and group arrivals.

This leadership role focuses on guest and employee satisfaction, drives revenue while controlling costs, and ensures Encore standards across departments; familiarity with Opera, Maximo, Kronos, BirchStreet, and Medallia is

Qualifications

High school diploma or equivalent; Bachelor’s degree preferred.
Minimum 5 years hotel operations experience; leadership role preferred.
Strong computer skills and proficiency in Microsoft Office.
Ability to plan and manage multiple priorities in a fast-paced environment.

Responsibilities

Ensures Encore standards are implemented and applied across the department.
Manage short- and long-term department goals, policies, and procedures.
Oversee Front Office operations: arrivals/departures, folio reviews, call center, night audit.
Lead, coach, and evaluate team performance; promote engagement and development.
Safeguard guest and employee confidentiality and respond to issues professionally.