Front Office Assistant Manager: VIP & Guest Experience

Wynn Resorts; Everett (MA); Presencial; USD 59 000 - 64 000; Tempo integral

Resumo da oferta

Wynn Resorts’ Encore Boston Harbor in Everett, Massachusetts is seeking a Front Office Assistant Manager to oversee the daily operations of the Suite and Resort Front Office, including guest arrivals/departures, folio review, the call center, night audit, and group arrivals.

This leadership role focuses on guest and employee satisfaction, drives revenue while controlling costs, and ensures Encore standards across departments; familiarity with Opera, Maximo, Kronos, BirchStreet, and Medallia is

Qualificações

• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum 5 years hotel operations experience; leadership role preferred.
• Strong computer skills and proficiency in Microsoft Office.
• Ability to plan and manage multiple priorities in a fast-paced environment.

Responsabilidades

• Ensures Encore standards are implemented and applied across the department.
• Manage short- and long-term department goals, policies, and procedures.
• Oversee Front Office operations: arrivals/departures, folio reviews, call center, night audit.
• Lead, coach, and evaluate team performance; promote engagement and development.
• Safeguard guest and employee confidentiality and respond to issues professionally.

Conhecimentos

Hotel operations

Team leadership

Microsoft Office

Project management

Communication skills

Formação académica

High school degree

Bachelor's degree in related field

Ferramentas

Opera

Maximo

Kronos

BirchStreet

Medallia

Descrição da oferta de emprego

Wynn Resorts’ Encore Boston Harbor in Everett, Massachusetts is seeking a Front Office Assistant Manager to oversee the daily operations of the Suite and Resort Front Office, including guest arrivals/departures, folio review, the call center, night audit, and group arrivals.

This leadership role focuses on guest and employee satisfaction, drives revenue while controlling costs, and ensures Encore standards across departments; familiarity with Opera, Maximo, Kronos, BirchStreet, and Medallia is