Front Office Assistant Manager — VIP & Guest Relations

Encore Boston Harbor; Everett (MA); On-site; USD 59,000 - 64,000; Full time

Job summary

Encore Boston Harbor seeks an experienced Front Office Assistant Manager to lead daily operations of the Suite and Resort Front Office, including guest arrivals/departures, VIP services, and night audit. You will drive guest satisfaction, staff engagement, and operational excellence across Front Office functions.

You must have 5+ years in hotel operations with leadership experience, strong computer skills, and the ability to manage multiple priorities in a high-volume environment.

Qualifications

• 5 years hotel operations experience required
• 3 years of leadership role preferred
• Fluency in English required, additional language a plus

Responsibilities

• Oversee daily operations of Front Office including guest arrivals/departures, folio review and guest relations
• Lead and develop front office team to ensure premier service and adherence to Encore standards
• Manage department strategy, budget, and scheduling to maximize guest and employee satisfaction

Skills

Guest relations

Team leadership

Operations management

Financial acumen

Microsoft Office

Education

Bachelor's degree in related field

High school diploma or equivalent

Tools

FCS

Maximo

Kronos

BirchStreet

Medallia

Opera

Job description

Encore Boston Harbor seeks an experienced Front Office Assistant Manager to lead daily operations of the Suite and Resort Front Office, including guest arrivals/departures, VIP services, and night audit. You will drive guest satisfaction, staff engagement, and operational excellence across Front Office functions.

You must have 5+ years in hotel operations with leadership experience, strong computer skills, and the ability to manage multiple priorities in a high-volume environment.