Luxury Front Office Supervisor | Guest Experience Leader

Page Mechanical Group, Inc.; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Nobu Hotel Atlanta in Buckhead seeks an experienced Guest Service Supervisor to lead the Front Office and Guest Services teams, ensuring guests receive the signature Nobu luxury experience during every stay. You will coach Guest Service Agents, manage daily shift operations, verify guest information and billing, and handle service recovery with tact and professionalism.

This role requires cross‑department collaboration with Housekeeping, Engineering, and F&B, a proactive leadership style, and a

Responsibilities

• Lead daily operation of Front Office and Guest Services during shifts.
• Oversee guest check-in/check-out, billing accuracy, and guest information.
• Coach and develop Guest Service Agents; monitor standards and performance.
• Coordinate with Housekeeping, Engineering, and F&B to fulfill VIP requests and guest needs.
• Handle guest concerns and service recovery with professionalism and discretion.

Skills

Luxury Guest Service

Leadership

Guest Recovery

Communication

Team Development

Operational Awareness

Attention to Detail

Initiative

Cross-Department Collaboration

Nobu Brand Standards

Tools

Opera Cloud

Hotsos

Job description

Nobu Hotel Atlanta in Buckhead seeks an experienced Guest Service Supervisor to lead the Front Office and Guest Services teams, ensuring guests receive the signature Nobu luxury experience during every stay. You will coach Guest Service Agents, manage daily shift operations, verify guest information and billing, and handle service recovery with tact and professionalism.

This role requires cross‑department collaboration with Housekeeping, Engineering, and F&B, a proactive leadership style, and a