Luxury Front Office Operations Lead (PM/Night)

Omni Hotels & Resorts; New York (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

Omni Hotels & Resorts in New York seeks a Front Office Coordinator to work closely with the Director of Front Office Operations to maximize efficiency across shifts, primarily PM. You will train associates to meet Omni Standards, communicate with department managers and Night Audit, and handle guest complaints to uphold exceptional service.

The role requires luxury hotel experience, flexibility to work overnights, weekends, and holidays, and proficiency with Property Management Systems and

Qualifications

• Previous luxury hotel experience is required.
• Willingness to work a flexible schedule including overnights, weekends and holidays.
• Strong customer service, multitasking and detail orientation.
• Knowledge of Property Management Systems and related computer programs.
• Proficiency in Microsoft Office.

Responsibilities

• Work with Director of Front Office Operations to maximize efficiency.
• Train associates to Omni Standards.
• Communicate with department managers and Night Audit nightly.
• Handle guest complaints to ensure satisfactory resolutions.
• Maintain training and troubleshooting for hotel computer systems.
• Complete weekly supply inventories and maintain pars.
• Prepare group information sheets and rate discrepancy reports.
• Block/assign arrivals for next day (VIPs, ESPs, special requests).
• Complete checkout with balance reports and daily credit checks.
• Adhere to Front Office Systems & Controls and related responsibilities.
• Promote and train Marketing Programs across the hotel.
• Collaborate with Loyalty Ambassador to track and service select guests.

Skills

Customer service

Multitasking

Detail oriented

Organizational skills

Microsoft Office

Tools

Opera PMS

Property Management Systems

Job description

Omni Hotels & Resorts in New York seeks a Front Office Coordinator to work closely with the Director of Front Office Operations to maximize efficiency across shifts, primarily PM. You will train associates to meet Omni Standards, communicate with department managers and Night Audit, and handle guest complaints to uphold exceptional service.

The role requires luxury hotel experience, flexibility to work overnights, weekends, and holidays, and proficiency with Property Management Systems and