Luxury Front Office Leader - Guest Service & Ops

Homma Talent

New York (NY)

On-site

USD 63,000 - 77,000

Full time

14 days+

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Benefits offered by this job

Accommodation provided during 1st moon

Job summary

Homma Talent is seeking a Front Office Manager in New York, NY to lead the daily operations of Front Office, Telecommunications, Bell/Door, and Concierge departments, delivering extraordinary guest service and department profitability. The ideal candidate will coach the team, uphold standards, and drive performance in a fast-paced luxury hotel.

Requirements include a Bachelor’s in Hospitality Management and 2–5 years of experience; strong leadership and communication; knowledge of PMS and cash

Qualifications

Bachelor’s degree in Hospitality Management or related field.
Two to five years of experience in Front Office or hotel operations.
Ability to work in a fast-paced, high-volume environment.

Responsibilities

Lead daily operations of Front Office, Telecommunications, Bell/Door and Concierge.
Coordinate departmental meetings to share operational information.
Oversee scheduling and labor cost control to meet service goals.
Administer payroll and ensure adherence to cash handling policies.
Support guest issues and service recovery in a professional manner.
Foster teamwork and cross-department collaboration.
Monitor safety programs and ensure staff professionalism.
Conduct timely performance reviews for Front Office staff.

Education

Bachelor’s degree in Hospitality Management or related degree

Job description

Requirements include a Bachelor’s in Hospitality Management and 2–5 years of experience; strong leadership and communication; knowledge of PMS and cash

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