Overnight Manager

PERG online; New Hampshire; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Sign-On Bonus

Relocation Assistance

Long-Term Housing

Gym Access

Paid Holidays

Weekly Payroll

Free Cafeteria Meals

Healthcare Coverage

Paid Time Off

401K Matching

HSA/FSA

Life Insurance

Telemedicine

Pet Insurance

Employee Assistance Program

Season Pass Bretton Woods

Food & Beverage Discounts

Retail Discounts

Spa Discounts

Activities Discounts

Job summary

Omni Mount Washington Resort in Bretton Woods, NH is seeking an Overnight Front Office Manager to oversee guest check-in/out and deliver courteous, professional service through the night shift.

You will work with the Director of Front Office on nightly procedures, manage night audits, and ensure Omni standards are met. Candidates should have luxury hotel experience and be able to work nights, weekends, and holidays.

Qualifications

• Previous luxury hotel experience is preferred.
• Flexible schedule; nights, weekends, holidays.
• Ability to stand for entire shift.
• Customer service oriented with attention to detail.
• Four year college degree in hospitality preferred.
• Knowledge of property management systems and related software.

Responsibilities

• Train associates to Omni Standards.
• Communicate with department managers nightly.
• Address guest complaints to maintain satisfaction.
• Operate hotel computer systems for training and troubleshooting.
• Complete weekly inventories to maintain pars.
• Prepare rate discrepancy reports and adjust as needed.
• Coordinate VIP and special requests for arrivals.
• Collaborate with Loyalty Ambassador to track select guests.

Skills

Customer service

Multi-tasking

Detail oriented

Organizational skills

Education

Four year college degree, preferably in the hospitality industry

Tools

Property Management Systems

Microsoft Office

Job description

Perks:

• $1,000 Sign- On Bonus (terms & conditions apply)
• Relocation Assistance for salaried Managers relocating 50+ miles away
• Long- Term Housing Options Available
• Guest gym access
• 6 Paid Holidays
• Weekly pay cycle
• Complimentary meals in cafeteria

Benefits

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Support services including an Employee Assistance Program (EAP)

Resort Discounts

• Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Overview:

The main purpose of the Overnight Front Office Manager is providing the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Overnight Front Office Manager will work closely with the Director of Front Office on all overnight procedures. They should also be familiar with the A.M. and P.M. checklist

Responsibilities:

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Four year college degree, preferably in the hospitality industry
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.