Rooms Front Office - Front Office Manager

Omni Hotels & Resorts; New York (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

Omni Hotels & Resorts in New York seeks a Front Office Coordinator to work closely with the Director of Front Office Operations to maximize efficiency across shifts, primarily PM. You will train associates to meet Omni Standards, communicate with department managers and Night Audit, and handle guest complaints to uphold exceptional service.

The role requires luxury hotel experience, flexibility to work overnights, weekends, and holidays, and proficiency with Property Management Systems and

Qualifications

• Previous luxury hotel experience is required.
• Willingness to work a flexible schedule including overnights, weekends and holidays.
• Strong customer service, multitasking and detail orientation.
• Knowledge of Property Management Systems and related computer programs.
• Proficiency in Microsoft Office.

Responsibilities

• Work with Director of Front Office Operations to maximize efficiency.
• Train associates to Omni Standards.
• Communicate with department managers and Night Audit nightly.
• Handle guest complaints to ensure satisfactory resolutions.
• Maintain training and troubleshooting for hotel computer systems.
• Complete weekly supply inventories and maintain pars.
• Prepare group information sheets and rate discrepancy reports.
• Block/assign arrivals for next day (VIPs, ESPs, special requests).
• Complete checkout with balance reports and daily credit checks.
• Adhere to Front Office Systems & Controls and related responsibilities.
• Promote and train Marketing Programs across the hotel.
• Collaborate with Loyalty Ambassador to track and service select guests.

Skills

Customer service

Multitasking

Detail oriented

Organizational skills

Microsoft Office

Tools

Opera PMS

Property Management Systems

Job description

To work closely with Director of Front Office Operations to ensure maximum Front Office operating efficiency.

• This position would be a flex schedule between day shifts, pm shifts as well as overnight shifts. Primarily it will be a PM schedule.
• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work over nights, weekends, and holidays.Ability to stand for the entire scheduled shift.Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.