Luxury Front Desk Supervisor

Omni Hotels & Resorts; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Front Desk Supervisor to deliver a five-star welcome and departure experience. You will manage guest check-ins/outs, settle folios, and communicate guest needs across departments to ensure satisfaction.

The role requires strong customer service, multi-tasking, and detail-oriented skills in a fast-paced luxury hotel environment. Candidates should be prepared to work flexible hours, including nights and high-profile events.

Qualifications

• Prev luxury hotel experience is required.
• Prev Front Office experience is required.
• Customer service oriented with the ability to multi-task, detail-oriented and well-organized.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s Moments of Service and SOP.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in according to their preferences.
• Block rooms and manage room changes as needed.
• Pre-register guests and prepare key packets.
• Communicate guest needs to relevant departments and follow up for satisfaction.
• Maintain confidentiality of guest and hotel information.
• Ensure security of guest room access and accurate folio settlements.
• Prepare daily/weekly reports and manage room status with Housekeeping.

Skills

Customer service

Multi-tasking

Detail orientation

Organizational skills

Problem solving

Communication

Guest engagement

Time management

Tools

Payroll systems

Microsoft Office

Property Management System

Job description

Omni Hotels & Resorts is seeking a Front Desk Supervisor to deliver a five-star welcome and departure experience. You will manage guest check-ins/outs, settle folios, and communicate guest needs across departments to ensure satisfaction.

The role requires strong customer service, multi-tasking, and detail-oriented skills in a fast-paced luxury hotel environment. Candidates should be prepared to work flexible hours, including nights and high-profile events.