Luxury Butler Manager — Suite & Residence Experience Lead
Rosewood Hotel Group
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Benefits offered by this job
Job summary
Rosewood Calistoga in California seeks a Butler Manager to lead the Butler team, directing guest experiences from pre-arrival to departure. You will oversee suites and residential rental experiences, ensuring highly personalized service aligned with Rosewood's luxury standards.
The role emphasizes coaching and developing a high-performing team, coordinating VIP arrivals and amenities, and maintaining consistent service quality across all guest touchpoints.
Qualifications
- Luxury hospitality experience with Butler/guest-relations emphasis.
- Proven supervisory or management experience in a luxury property.
- Strong communication, coaching and people-management abilities.
Responsibilities
- Lead daily Butler operations for suites and residential rentals.
- Oversee personalized pre-arrival planning and guest preferences.
- Coordinate VIP arrivals, special occasions, and luxury amenities with partners.
- Inspect suites, villas, and rental homes to ensure readiness and quality.
- Develop and coach Butler Associates while maintaining professional standards.
- Respond to guest concerns and drive improvements in personalization and service.
Skills
Tools
Job description
Rosewood Calistoga in California seeks a Butler Manager to lead the Butler team, directing guest experiences from pre-arrival to departure. You will oversee suites and residential rental experiences, ensuring highly personalized service aligned with Rosewood's luxury standards.
The role emphasizes coaching and developing a high-performing team, coordinating VIP arrivals and amenities, and maintaining consistent service quality across all guest touchpoints.
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