Luxury Spa Wellness Manager – Hands-On Ops Leader

Rosewood Calistoga; Calistoga (CA); On-site; USD 85,000 - 91,000; Full time

Benefits offered by this job

Medical coverage

Retirement benefits

Paid time off

Complimentary room nights

Parental leave

Job summary

Rosewood Calistoga is seeking a Wellness Manager to drive the day-to-day operation of Asaya, leading the Spa Reception and Wellness Attendant teams while ensuring exceptional guest experiences across the journey.

You will balance leadership with hands-on coverage, delivering thoughtful care and maintaining Rosewood, Forbes, and LQA standards. Collaborate with therapists, fitness professionals, and resort teams to tailor treatments, classes, and itineraries.

Qualifications

• You are a visible, hands-on leader who enjoys supporting both guests and associates throughout the day.
• You bring supervisory or management experience in a luxury spa, wellness, hospitality, or resort environment.
• You understand spa operations, including reservations, treatment flow, guest service, facility standards, scheduling, inventory, and retail.

Responsibilities

• Lead daily Asaya operations across reception, reservations, guest arrival, wellness facilities, relaxation areas, and closing procedures.
• Serve as a working manager, providing hands-on coverage at the spa desk and within attendant operations as business levels require.
• Coach, schedule, and support Spa Receptionists and Wellness Attendants while fostering accountability, engagement, and a strong sense of belonging.
• Ensure every guest journey reflects Rosewood, Forbes, LQA, and Asaya service standards, from pre-arrival planning through post-visit follow-up.
• Partner with therapists, fitness professionals, visiting practitioners, and resort teams to coordinate treatments, classes, special experiences, and personalized itineraries.
• Oversee daily facility presentation, cleanliness, opening and closing checklists, amenity readiness, inventory, linen flow, and maintenance follow-up.
• Respond to guest concerns with empathy and urgency, ensuring thoughtful service recovery and meaningful follow-through.
• Support spa reservations, utilization, treatment optimization, membership experiences, retail performance, and revenue-generating initiatives.
• Monitor payroll, scheduling, supplies, operating expenses, and productivity in partnership with the Director of Integrative Wellness.
• Assist with recruitment, onboarding, training, performance conversations, and ongoing associate development.
• Maintain operating procedures, safety practices, treatment and facility protocols, licensing requirements, and accurate operational records.
• Use guest feedback, operational observations, and performance results to identify opportunities for continuous improvement.
• Champion the Rosewood Calistoga wellbeing story and confidently communicate treatments, rituals, memberships, retail, and resort programming.
• Support pre-opening readiness and special projects, including training, testing, supply organization, and the successful launch of Asaya.

Job description

Rosewood Calistoga is seeking a Wellness Manager to drive the day-to-day operation of Asaya, leading the Spa Reception and Wellness Attendant teams while ensuring exceptional guest experiences across the journey.

You will balance leadership with hands-on coverage, delivering thoughtful care and maintaining Rosewood, Forbes, and LQA standards. Collaborate with therapists, fitness professionals, and resort teams to tailor treatments, classes, and itineraries.