Assistant Front Office Manager

Assistant Front Office Manager; United States; On-site; USD 78,000 - 81,000; Full time

Benefits offered by this job

Zero-cost health plan

401(k) retirement savings

Paid time off and holidays

Parental leave (maternity/paternity)

Room nights and F&B discount

Job summary

Rosewood Calistoga is seeking an Assistant Front Office Manager to lead daily Front Office operations, coach teams, and uphold Rosewood’s standards of service excellence. You will collaborate with Front Desk, Concierge, Bell Services, and other departments to deliver seamless guest experiences and personalized service.

The role requires strong leadership, organizational skills, and experience with hotel PMS and MS Office.

Qualifications

• Hospitality leadership experience in a luxury hotel.
• Strong communication and conflict-resolution skills.
• Organized, detail-oriented, and able to adapt to a dynamic operating environment.
• Experience with hotel property management systems and MS Office applications.

Responsibilities

• Lead and support daily Front Office operations, ensuring seamless arrivals and departures.
• Serve as Manager on Duty when assigned, resolving guest concerns with professionalism.
• Oversee Front Desk, Concierge, Bell Services, Valet, and Service Center operations.
• Review VIP arrivals, special requests, and room inventory to personalize guest experiences.
• Support recruitment, onboarding, training, and development of Front Office staff.

Skills

Leadership experience

Coaching teams

Communication skills

Organized and detail-oriented

Financial accountability

Tools

PMS software

MS Office

Job description

Assistant Front Office Manager: Rosewood Calistoga

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

The Front Office team is at the heart of the guest experience, creating memorable first and lasting impressions for every guest who visits Rosewood Calistoga. Reporting to the Director of Front Services, the Assistant Front Office Manager partners closely with Front Desk, Concierge, Bell Services, Valet, Service Center, Housekeeping, Engineering, Food & Beverage, and Spa teams to ensure seamless, personalized service throughout the guest journey.

YOUR ROLE

As Assistant Front Office Manager, you will play a key leadership role in supporting the daily operations of the Front Office while upholding the exceptional standards of Rosewood hospitality. Through hands‑on leadership, coaching, and collaboration, you will help create a culture of service excellence, accountability, and continuous improvement while ensuring every guest experience reflects the unique spirit of Rosewood Calistoga.

HOW YOU’LL MAKE THE PLACE

• Lead and support daily Front Office operations, ensuring seamless arrivals, departures, and in‑house guest experiences.
• Serve as Manager on Duty when assigned, resolving guest and operational concerns with professionalism and care.
• Oversee Front Desk, Concierge, Bell Services, Valet, and Service Center operations to uphold Rosewood service standards.
• Review VIP arrivals, special requests, room assignments, and inventory to personalize and elevate the guest experience.
• Support recruitment, onboarding, training, coaching, and development of Front Office associates.
• Partner with operational departments across the resort to ensure exceptional communication and service delivery.

COULD THIS BE YOU?

• You are a passionate hospitality professional with leadership experience in a luxury hotel environment.
• You excel at coaching and developing teams while creating memorable guest experiences.
• You possess strong communication, interpersonal, and conflict‑resolution skills.
• You are highly organized, detail‑oriented, and thrive in a dynamic operating environment.
• You understand financial accountability, labor management, and operational planning.
• You are comfortable working with hotel property management systems and Microsoft Office applications and can adapt to changing business needs.

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. Our offerings include:

• Zero‑cost healthcare plan options
• 401(k) retirement savings program
• 15 days of paid time off and 7 paid holidays
• 14 weeks of fully paid maternity and paternity leave for eligible associates
• 12 complimentary room nights annually plus 50% off food and beverage experiences
• Complimentary employee meals and free onsite parking

In addition, we provide ongoing learning and development opportunities and access to global career pathways across Rosewood Hotels & Resorts, helping you build a rewarding and meaningful career.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We’re not only committed to building and nurturing genuine, long‑lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

PAY TRANSPARENCY

The salary range for this position is $78,000 - $81,000 annually. This is the pay range that the company expects to pay for this position. This position may also be eligible for bonuses. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.