Luxury Front Office Leader - Hotel Assistant Manager

Appellation Healdsburg; Healdsburg (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Appellation Healdsburg is seeking an experienced Hotel Assistant Manager to lead the front-of-house team and elevate the arrival and departure experience. You will oversee the front desk, concierge, bell, and valet operations, ensuring seamless service for all guests.

You will develop and evolve luxury programming with the Front Office Manager, train staff, monitor labor, manage inventory and pricing, and collaborate with sales for group arrivals and events.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred or equivalent experience.
• Previous experience as Assistant Front Office Manager or Front Office Supervisor in a high-volume, upscale hotel.
• Daily on-premises presence required.
• Ability to work under pressure and multitask efficiently.
• CPR certification and sexual harassment training required.
• Fluency in English; Spanish helpful.
• California driver's license and personal auto insurance.
• Knowledge of luxury hospitality standards and staff training.

Responsibilities

• Ensure exceptional guest service standards and handle VIP arrivals/departures.
• Resolve guest complaints professionally and maintain relationships with repeat guests.
• Oversee reservations, check-in/out, guest services, and coordinate with housekeeping.
• Monitor front desk operations for efficiency and luxury service
• Assist in managing room inventory, rates, and upselling opportunities
• Recruit, train, and coach front office staff and supervise shift coverage
• Develop staff schedules and participate in performance evaluations
• Maintain front office SOPs and staff training on policies
• Ensure knowledge of local attractions and cross-training for flexibility
• Oversee front office purchases and billing accuracy
• Support daily cash handling and night audit procedures
• Prepare operational reports and communicate with dept heads
• Maintain records of guest preferences and events with sales/marketing
• Ensure compliance with brand standards, safety, and privacy policies
• Assist in PMS system operations and vendor coordination
• Coordinate with IT for system updates and backups
• Manage relationships with travel agents and booking platforms
• Communicate with corporate and brand teams and local DMOs
• Participate in audits and monitor guest feedback for improvements
• Lead staff meetings and maintain safety and service excellence
• Respond promptly to guest needs and maintain professional demeanor
• Attend mandatory meetings
• Support cross-training and coverage for special events
• Perform other tasks as directed by Front Office leadership

Skills

Verbal communication

Written communication

Team leadership

Training staff

Multitasking

Customer service

Education

Bachelor's in Hospitality Management / Business Admin

Tools

Maestro (PMS)

Toast POS

Alice (guest requests)

Microsoft Office

Teams

Avendra purchasing

Job description

Appellation Healdsburg is seeking an experienced Hotel Assistant Manager to lead the front-of-house team and elevate the arrival and departure experience. You will oversee the front desk, concierge, bell, and valet operations, ensuring seamless service for all guests.

You will develop and evolve luxury programming with the Front Office Manager, train staff, monitor labor, manage inventory and pricing, and collaborate with sales for group arrivals and events.