Lux Front Desk Agent: Guest Experience Lead

Rosewood Hotel Group; United States; On-site; USD 35,955 - 39,950; Full time

Job summary

Rosewood Hotel Group is seeking a Guest Relations Agent to provide exceptional service to guests at our luxury hotel. This role involves managing reservations, check-in/check-out processes, and resolving guest inquiries. Candidates should have prior experience in a similar customer service role and be committed to maintaining high standards of guest satisfaction.

The position is dual-focused on delivering a seamless check-in experience while promoting positive guest relations. Join us to be a part of an esteemed team committed to luxurious service.

Qualifications

• 1 year of previous experience as a Guest Relations Agent preferred.
• Experience in a luxury hotel environment or with a luxury brand preferred.
• Fluency in English required; other languages preferred.

Responsibilities

• Check-in/check-out guests and process payments.
• Resolve guest complaints and ensure satisfaction.
• Promote positive guest relations.

Skills

Attention to detail

Problem-solving

Team collaboration

Customer service

Education

High school diploma

Job description

Rosewood Hotel Group is seeking a Guest Relations Agent to provide exceptional service to guests at our luxury hotel. This role involves managing reservations, check-in/check-out processes, and resolving guest inquiries. Candidates should have prior experience in a similar customer service role and be committed to maintaining high standards of guest satisfaction.

The position is dual-focused on delivering a seamless check-in experience while promoting positive guest relations. Join us to be a part of an esteemed team committed to luxurious service.