Front Office Director: Elevate Guest Experience & Operations

Proper Hospitality; San Francisco, Northern (CA, KY); Hybrid; USD 90,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development programs

Best Places to Work culture

Job summary

Proper Hospitality in San Francisco is seeking a seasoned Front Office Leader to oversee the Front Desk, Concierge, and Guest Services teams, ensuring exceptional guest service and smooth daily operations.

You will lead by example, manage staffing and training, collaborate with Housekeeping, F&B, and Sales, and drive strategies to optimize occupancy, revenue, and guest satisfaction while maintaining brand standards.

Qualifications

• Bachelor’s degree in hospitality or related field required.
• 5–7 years in hotel operations with leadership experience in Front Office.
• Strong knowledge of PMS and revenue management software.

Responsibilities

• Lead, mentor, and develop Front Office team to ensure high guest service standards.
• Oversee daily Front Office operations and ensure smooth check-in/check-out.
• Collaborate with Housekeeping, Maintenance, F&B and Sales for seamless guest experiences.
• Set performance expectations and conduct regular reviews; coach staff.
• Manage room inventory, reservations, and optimize occupancy to maximize revenue.
• Monitor guest feedback and financials to identify improvement opportunities.

Skills

Leadership

Front Office Management

Guest Services

Staff Development

Budgeting & Cost Control

Cross-functional Collaboration

Education

Bachelor’s degree in hospitality management or related field

Tools

Property Management System (PMS)

Revenue management software

Hotel technology platforms

Job description

Proper Hospitality in San Francisco is seeking a seasoned Front Office Leader to oversee the Front Desk, Concierge, and Guest Services teams, ensuring exceptional guest service and smooth daily operations.

You will lead by example, manage staffing and training, collaborate with Housekeeping, F&B, and Sales, and drive strategies to optimize occupancy, revenue, and guest satisfaction while maintaining brand standards.