Luxury Front Office Leader: Guest Experience & Team Growth

Highgate; Ketchum (ID); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

Job summary

Viceroy Hotels Observatory Sun Valley seeks an experienced Front Office Manager to lead guest-facing operations across Front Desk, Concierge, Bell, and Valet teams. You will ensure exceptional guest experiences reflecting Viceroy's high-touch service.

The role emphasizes leadership, staffing, and collaboration with Rooms Division to maintain luxury standards in a seasonal mountain environment.

Qualifications

• Minimum 2–3 years of Front Office supervisory or management experience in a luxury hotel or resort.
• Strong leadership skills to inspire and motivate a diverse team.
• Excellent communication, problem-solving, and guest-resolution abilities.

Responsibilities

• Oversee daily Front Office operations for seamless arrivals, departures, and in-house services.
• Maintain a visible lobby presence to engage guests and anticipate needs.
• Lead staffing, scheduling, and training across Front Desk, Concierge, Bell, and Valet teams.

Skills

Front Office leadership

Guest service excellence

Team management

Operational problem solving

Education

2–3 years Front Office supervisory/management

Tools

Opera

Alice

Innspire

Job description

Viceroy Hotels Observatory Sun Valley seeks an experienced Front Office Manager to lead guest-facing operations across Front Desk, Concierge, Bell, and Valet teams. You will ensure exceptional guest experiences reflecting Viceroy's high-touch service.

The role emphasizes leadership, staffing, and collaboration with Rooms Division to maintain luxury standards in a seasonal mountain environment.