Luxury Front Desk Agent — Guest Experience Pro

Viceroy Hotels and Resorts; Sun Valley (ID); On-site; USD 35,000 - 52,000; Full time

Job summary

Viceroy Hotels invites applications for a Front Desk Agent at its Sun Valley property. You will welcome guests, handle check-ins and reservations, and deliver a personalized luxury experience from arrival to departure.

The role emphasizes attention to detail, teamwork with housekeeping and valet, and safeguarding guest information while maximizing guest satisfaction and revenue opportunities. Experience in hospitality and computer systems is preferred; a high school diploma is required.

Qualifications

• Deliver exceptional guest service at the front desk throughout the guest journey.
• Communicate clearly with guests and team members to resolve requests.
• Maintain a professional, warm demeanor and handle transactions accurately.

Responsibilities

• Greet and assist guests during check-in/check-out with a luxury service mindset.
• Provide information on hotel services, dining outlets, and local attractions.
• Process reservations, payments, and room assignments accurately and efficiently.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Education

High School diploma or equivalent

College coursework in related field

Tools

Property management system (PMS)

Job description

Viceroy Hotels invites applications for a Front Desk Agent at its Sun Valley property. You will welcome guests, handle check-ins and reservations, and deliver a personalized luxury experience from arrival to departure.

The role emphasizes attention to detail, teamwork with housekeeping and valet, and safeguarding guest information while maximizing guest satisfaction and revenue opportunities. Experience in hospitality and computer systems is preferred; a high school diploma is required.