Guest Experience Lead – Valet & Transportation

Highgate; Ketchum (ID); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Tuition reimbursement

Job summary

Viceroy Hotels & Resorts is seeking a Guest Experience Manager for The Observatory Sun Valley, A Viceroy Resort, to lead valet, transportation, and luxury guest mobility operations with a Rivian fleet program. This role reports to the Rooms Division Manager and focuses on delivering exceptional guest experiences in a premier mountain resort setting.

Salary for this position is $70,000 - $80,000 DOE. The role requires 3–5 years of leadership experience in luxury hospitality and offers a

Qualifications

• Minimum 3–5 years of leadership experience in valet operations, transportation, guest services, or luxury hospitality operations.
• Supervisory experience leading hourly teams in a fast-paced luxury environment.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Lead all valet, transportation, and guest arrival/departure operations for the resort and residences.
• Oversee valet parking, luggage assistance, guest transportation, and vehicle retrieval services.
• Manage the Rivian fleet program: vehicle readiness, charging, cleanliness, and guest orientation.
• Coordinate transportation logistics for guests, ownership, VIP arrivals, airport transfers, events, and dining reservations.
• Ensure safety and presentation standards for all vehicles and operations.
• Monitor workload and adjust staffing to meet occupancy and event needs.
• Collaborate with Front Office and Guest Services to ensure seamless guest experiences.

Skills

Leadership experience

Guest services

Communication

Organizational skills

Multitasking

Safety procedures

Tools

Rivian fleet management

Microsoft Office

Job description

Viceroy Hotels & Resorts is seeking a Guest Experience Manager for The Observatory Sun Valley, A Viceroy Resort, to lead valet, transportation, and luxury guest mobility operations with a Rivian fleet program. This role reports to the Rooms Division Manager and focuses on delivering exceptional guest experiences in a premier mountain resort setting.

Salary for this position is $70,000 - $80,000 DOE. The role requires 3–5 years of leadership experience in luxury hospitality and offers a