Sun Valley Mountain Concierge - Luxury Guest Experience

The Observatory Sun Valley, A Viceroy Resort; Ketchum (ID); On-site; USD 75,000 - 110,000; Full time

Job summary

Viceroy Hotels in Sun Valley, Idaho is seeking a Mountain Concierge I to deliver highly personalized luxury experiences for guests, residence owners, and VIP clients, coordinating complex itineraries and partnerships across resort operations.

This role requires Forbes-luxury service standards, exceptional organizational and communication abilities, discretion, and the ability to anticipate guest needs while maintaining Sun Valley’s mountain-resort culture.

Qualifications

• High school diploma required; hospitality degree preferred.
• Minimum three years of luxury hotel concierge or guest experience.
• Forbes-rated property experience preferred.
• Strong knowledge of Sun Valley luxury recreation and regional tourism.
• Exceptional organizational and problem-solving abilities.
• Proven ability to manage multiple high-priority requests simultaneously.
• Ability to exercise discretion and maintain confidentiality.

Responsibilities

• Deliver intuitive, anticipatory service that consistently exceeds guest expectations and aligns with Forbes Travel Guide luxury standards.
• Design and coordinate customized itineraries based on each guest's interests, preferences, and travel goals.
• Arrange transportation, dining reservations, recreational activities, spa appointments, private tours, equipment rentals, and exclusive local experiences.
• Personally manage complex requests requiring coordination across multiple resort departments and external partners.
• Anticipate guest needs prior to arrival by reviewing guest history, preferences, special occasions, and VIP notes.
• Create memorable experiences for celebrations including anniversaries, birthdays, proposals, honeymoons, and family gatherings.
• Serve as a trusted destination expert, providing personalized recommendations for seasonal activities, local events, dining, shopping, arts, and outdoor recreation.
• Create 'hidden gem' recommendations that guests won't find online.
• Maintain expertise in Sun Valley's outdoor conditions, weather, trail status, ski operations, and special events.

Skills

Organizational skills

Discretion

Communication

Multitasking

Guest experience

Education

High school diploma

Hospitality degree preferred

Job description

Viceroy Hotels in Sun Valley, Idaho is seeking a Mountain Concierge I to deliver highly personalized luxury experiences for guests, residence owners, and VIP clients, coordinating complex itineraries and partnerships across resort operations.

This role requires Forbes-luxury service standards, exceptional organizational and communication abilities, discretion, and the ability to anticipate guest needs while maintaining Sun Valley’s mountain-resort culture.