Sun Valley Mountain Concierge – VIP Experiences

Viceroy Hotels and Resorts; Sun Valley (ID); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Viceroy Hotels and Resorts seeks Mountain Concierge I at The Observatory Sun Valley, Idaho. You will curate personalized luxury experiences, manage complex itineraries, and coordinate across resort departments to deliver Forbes Travel Guide level service.

The role requires at least three years of luxury hotel concierge experience; a high school diploma is required, hospitality degree preferred. You’ll build relationships with local partners to shape guest journeys in a premier mountain

Qualifications

• High school diploma required; hospitality degree preferred.
• Minimum three years of luxury hotel concierge or guest experience experience.
• Previous Forbes-rated property experience preferred.
• Strong knowledge of Sun Valley luxury recreation and regional tourism.
• Exceptional organizational and problem-solving abilities.
• Proven ability to manage multiple high-priority requests simultaneously.
• Ability to exercise discretion and maintain confidentiality.

Responsibilities

• Deliver intuitive, anticipatory service that consistently exceeds guest expectations and aligns with Forbes Travel Guide luxury standards.
• Design and coordinate customized itineraries based on each guest's interests, preferences, and travel goals.
• Arrange transportation, dining reservations, recreational activities, spa appointments, private tours, equipment rentals, and exclusive local experiences.
• Personally manage complex requests requiring coordination across multiple resort departments and external partners.
• Anticipate guest needs prior to arrival by reviewing guest history, preferences, special occasions, and VIP notes.
• Create memorable experiences for celebrations including anniversaries, birthdays, proposals, honeymoons, and family gatherings.
• Serve as a trusted destination expert, providing personalized recommendations for seasonal activities, local events, dining, shopping, arts, and outdoor recreation.

Skills

Luxury concierge experience

Forbes-rated property experience

Sun Valley knowledge

Discretion and confidentiality

Multitasking and prioritization

Effective communication

Education

High school diploma

Hospitality degree (preferred)

Job description

Viceroy Hotels and Resorts seeks Mountain Concierge I at The Observatory Sun Valley, Idaho. You will curate personalized luxury experiences, manage complex itineraries, and coordinate across resort departments to deliver Forbes Travel Guide level service.

The role requires at least three years of luxury hotel concierge experience; a high school diploma is required, hospitality degree preferred. You’ll build relationships with local partners to shape guest journeys in a premier mountain