Luxury Front Office Director: Guest Experience Leader

Highgate

HMS Bounty (FL)

On-site

USD 90,000 - 125,000

Full time

5 days ago

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Benefits offered by this job

Medical insurance

Paid vacation

401(k) Retirement Plan with employer-m

Job summary

Highgate Hotels is seeking a Director of Front Office for The Elser Hotel & Residences in Downtown Miami. You will lead Guest Services, Valet and Front Desk, maximizing room revenue while delivering exceptional guest experiences.

This role liaises with restaurant and retail operations and drives adherence to Highgate standards. Applicants should have substantial Front Office management experience, strong Excel/Word skills, and the ability to coach and develop managers and staff in a fast-paced

Qualifications

At least 6 years of progressive experience in a hotel or related field; or a 4-year college degree with 2+ years related experience; or a 2-year college degree with 4+ years related experience.
Previous Front Office management experience is required.
Proficient in MS Excel and MS Word.

Responsibilities

Oversee Guest Services, Valet, and Front Desk operations to maximize guest satisfaction and revenue.
Respond to guest requests, problems, complaints and accidents promptly and courteously.
Coach, counsel, and discipline frontline staff per hotel standards.
Recruit and interview staff according to Standard Operating Procedures (SOPs).
Coordinate with leased restaurant and retail operations within the hotel.
Monitor service standards and trainee progress; manage budget and cost controls.