Director of Front Office & Guest Experience

Highgate; Miami (FL); Presencial; USD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer 1

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Descripción de la vacante

Highgate is seeking a Front Office Director for The Elser Hotel & Residences in Downtown Miami. The role leads Guest Services, Valet and Front Desk operations to deliver outstanding guest experiences and drive revenue.

The position requires a strong background in hotel front office management, staffing, budgeting and cross-department coordination with in-house dining and retail outlets. Excellent communication is essential.

Formación

• Progressive front office management experience in a hotel setting.
• Strong communication and guest service orientation.
• Ability to lead, coach and develop staff.
• Proficiency with MS Excel and MS Word for reporting and scheduling.

Responsabilidades

• Oversee Guest Services, Valet and Front Desk operations to maximize guest satisfaction and room revenue.
• Lead recruitment, interviews and training in line with SOPs.
• Develop and manage the Rooms Division budget and staffing plans.
• Monitor brand standards and ensure compliance with Highgate policies.
• Coordinate with restaurant and retail operations within the hotel.
• Conduct regular meetings and performance reviews with department managers.

Conocimientos

Guest services

Leadership

Communication

Staff development

Educación

4-year college degree

2-year college degree

Herramientas

MS Excel

MS Word

Descripción del empleo

Highgate is seeking a Front Office Director for The Elser Hotel & Residences in Downtown Miami. The role leads Guest Services, Valet and Front Desk operations to deliver outstanding guest experiences and drive revenue.

The position requires a strong background in hotel front office management, staffing, budgeting and cross-department coordination with in-house dining and retail outlets. Excellent communication is essential.