Luxury Guest Concierge & Experience Lead

SmartRecruiters, Inc.; Park City (UT); On-site; USD 25,000 - 36,000; Full time

Job summary

Goldener Hirsch, Auberge Collection in Deer Valley, Utah seeks a Personal Concierge to be the primary contact for guests from pre-arrival to departure. You will blend concierge and front desk duties, building relationships and delivering personalized service to ensure each guest feels valued.

Responsibilities include greeting guests, coordinating amenities, arranging dining and activities, handling requests and issues, collaborating with housekeeping and F&B, and collecting feedback to

Qualifications

• High school diploma required; hospitality degree or related field a plus.
• 1+ year experience in luxury hotel concierge/front desk preferred.
• Exceptional guest service and interpersonal skills demanded.

Responsibilities

• Build and maintain guest relationships with a focus on personalization.
• Coordinate pre-arrival and welcome amenities.
• Assist guests during stay with check-in/out and information.
• Provide tailored dining, activity, and transportation recommendations.
• Address guest concerns promptly and effectively.
• Collaborate with housekeeping, F&B, and engineering to meet guest needs.
• Solicit guest feedback to improve service delivery.

Skills

Guest relationship management

Communication

Organization

Multitasking

Education

High school diploma

Hospitality management degree (plus)

Tools

Google Suite

Hotel management software

Job description

Goldener Hirsch, Auberge Collection in Deer Valley, Utah seeks a Personal Concierge to be the primary contact for guests from pre-arrival to departure. You will blend concierge and front desk duties, building relationships and delivering personalized service to ensure each guest feels valued.

Responsibilities include greeting guests, coordinating amenities, arranging dining and activities, handling requests and issues, collaborating with housekeeping and F&B, and collecting feedback to