Guest Experience Agent, Luxury Resort Front Desk

Goldener Hirsch, Auberge Collection; Park City (UT); On-site; USD 38,000 - 48,000; Full time

Job summary

Goldener Hirsch, Auberge Collection is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out with precision. You will be the first point of contact, ensuring guests feel valued from arrival to departure, and you’ll coordinate with departments to meet guest needs.

The role requires at least 1 year in a similar position, strong communication, and the ability to multitask in a luxury hotel environment. A friendly, professional demeanor is essential.

Qualifications

• 1 year in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out processes.
• Manage room reservations, confirm details, assign rooms, and relay special requests.
• Provide courteous service, address guest inquiries, and resolve issues promptly.
• Process payments, verify details, and coordinate with accounting as needed.

Skills

Customer service

Communication

Multitasking

Hotel knowledge

Tools

PMS Software

Reservation System

Job description

Goldener Hirsch, Auberge Collection is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out with precision. You will be the first point of contact, ensuring guests feel valued from arrival to departure, and you’ll coordinate with departments to meet guest needs.

The role requires at least 1 year in a similar position, strong communication, and the ability to multitask in a luxury hotel environment. A friendly, professional demeanor is essential.