Lead Bellperson: Luxury Guest Services Leader

Goldener Hirsch, Auberge Collection; Park City (UT); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

Goldener Hirsch, Auberge Collection, in Deer Valley, Utah, seeks a Lead Bell to set the tone for exemplary guest service. You will lead a bell team, coordinate arrivals and departures, and ensure guests begin and end their stay with warmth and efficiency.

Responsibilities include supervising staff, assisting guests with luggage and transportation, and collaborating with other departments to fulfill requests. Training, safety, and policy adherence are essential to success in this role.

Qualifications

• Experience as a Bellperson or in a luxury hotel environment is preferred.
• Ability to work a flexible schedule, including weekends and holidays.
• Valid driver license required.

Responsabilités

• Supervise and lead the bell staff, providing guidance, training, and support to ensure efficient and courteous service.
• Assist guests with luggage, transportation, and other needs, ensuring a welcoming arrival and departure experience.
• Collaborate with other hotel departments to coordinate services for guests and special requests.
• Conduct training sessions for bell staff on customer service standards, safety procedures, and hotel policies.
• Handle guest concerns or issues related to bell services and provide effective solutions.

Connaissances

Team leadership

Guest service

Training

Description du poste

Goldener Hirsch, Auberge Collection, in Deer Valley, Utah, seeks a Lead Bell to set the tone for exemplary guest service. You will lead a bell team, coordinate arrivals and departures, and ensure guests begin and end their stay with warmth and efficiency.

Responsibilities include supervising staff, assisting guests with luggage and transportation, and collaborating with other departments to fulfill requests. Training, safety, and policy adherence are essential to success in this role.