Luxury Front Desk Supervisor — Elevate Guest Experience

On Target Executive Search, A Division Of On Target Staffing LLC; Malibu (CA); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A prestigious hotel in Los Angeles is seeking a highly motivated Assistant Front Office Manager. This role involves managing front desk operations, ensuring exceptional guest service, and leading a team of front office professionals. Candidates should have at least 2 years of supervisory experience in a luxury hotel setting. The position offers competitive pay and opportunities for growth in a vibrant hospitality environment.

Qualifications

• Minimum of 2 years of supervisory experience in a luxury hotel front office role.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Fluency in English required; additional languages a plus.

Responsibilities

• Assist in managing daily front office operations.
• Supervise, coach, and motivate front office staff.
• Resolve guest complaints and handle escalated issues.
• Collaborate with other departments for seamless guest experiences.
• Maintain accurate records of room availability and billing processes.
• Ensure compliance with hotel policies and standards.

Skills

Excellent communication

Leadership

Customer service

Problem-solving

Attention to detail

Education

Degree or diploma in Hospitality Management

Tools

Property management systems (e.g., Opera, ALICE, PMS)

Microsoft Office

Job description

A prestigious hotel in Los Angeles is seeking a highly motivated Assistant Front Office Manager. This role involves managing front desk operations, ensuring exceptional guest service, and leading a team of front office professionals. Candidates should have at least 2 years of supervisory experience in a luxury hotel setting. The position offers competitive pay and opportunities for growth in a vibrant hospitality environment.