Luxury Front Desk Agent – 5-Star Guest Experience

The Maybourne Beverly Hills; Beverly Hills (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Flexible Spending

Paid Time Off

Colleague Referral Incentive Program

Employee Assistance Program

Parking

Employee Recognition Programs

Colleague meals

Job summary

The Maybourne Beverly Hills is seeking a Front Desk Agent to deliver a 5-Star luxury experience through impeccable guest service. You will welcome guests on arrival, manage check-ins/outs, and coordinate with hotel operations to ensure seamless service across outlets in a fast-paced luxury environment.

Ideal candidates bring 2 years in luxury hospitality, exceptional interpersonal skills, and a dependable, detail-oriented work ethic.

Qualifications

• 2-years’ experience in a similar hotel environment.
• Prior luxury hospitality experience is preferred.
• Excellent interpersonal and customer service skills are required.
• Must be dependable and available to work weekends, nights and/or holidays based on business demands.
• Must possess good attitude, attention to detail, and ability to work well under pressure.

Responsibilities

• Assist with the arrival/departure of guests ensuring all relevant information is communicated to hotel operations teams.
• Assist with service requests (hotel/spa/restaurant reservations etc.).
• Provide project management assistance including housekeeping scheduling, engineering/maintenance requests, and Out-of-Town instruction requests.
• Manage pre-arrival communications and preferences.
• Accommodating in-house guest requests, ensuring a high level of guest satisfaction.
• Maintain accurate logs of special requests and ensuring requests are blocked in PMS or front office system.
• Answering and directing inbound calls to the hotel and coordinating mailed correspondence.
• Understand the selling strategy for the hotel by knowing the status of room inventory.
• Memorize hotel facilities and give clear directions to the hotel for inquiring guests.
• Perform other reasonable job duties as requested by Supervisors.

Skills

Customer service

Interpersonal skills

Attention to detail

Work under pressure

Job description

The Maybourne Beverly Hills is seeking a Front Desk Agent to deliver a 5-Star luxury experience through impeccable guest service. You will welcome guests on arrival, manage check-ins/outs, and coordinate with hotel operations to ensure seamless service across outlets in a fast-paced luxury environment.

Ideal candidates bring 2 years in luxury hospitality, exceptional interpersonal skills, and a dependable, detail-oriented work ethic.