Luxury Guest Experience Supervisor – Front Office Lead

Starwood Hotels & Resorts Worldwide, Inc.; Northern (KY); Hybrid; USD 27,000 - 39,000; Full time

Job summary

Starwood Hotels & Resorts Worldwide, Inc. seeks a Guest Experience Supervisor to lead a service-oriented team and ensure exceptional guest satisfaction in a luxury setting. You will support day-to-day operations in the Front Office while upholding the 1 Hotels brand standards and a collaborative team environment.

The role calls for hospitality-focused leadership, strong communication, and flexibility to work days, evenings, weekends, and holidays to support a 24-hour hotel operation.

Qualifications

• Post-secondary diploma or degree in Hospitality Management or related field preferred.
• 1–3 years experience in Rooms Division, preferably Front Office, at a luxury hotel.
• Experience in a lead or supervisory role within a luxury hotel brand preferred.
• Strong knowledge of Front Office operations and guest satisfaction.
• Excellent verbal and written English communication.

Responsibilities

• Lead and inspire the service team to deliver exceptional guest experiences.
• Maintain high product and service quality standards and support daily hotel operations.
• Align operations with 1 Hotels brand standards and fostering a collaborative environment.

Skills

Leadership

Guest service excellence

Front Office operations

Verbal and written English

Team supervision

Education

Hospitality Management degree or related field

Job description

Starwood Hotels & Resorts Worldwide, Inc. seeks a Guest Experience Supervisor to lead a service-oriented team and ensure exceptional guest satisfaction in a luxury setting. You will support day-to-day operations in the Front Office while upholding the 1 Hotels brand standards and a collaborative team environment.

The role calls for hospitality-focused leadership, strong communication, and flexibility to work days, evenings, weekends, and holidays to support a 24-hour hotel operation.