Luxury Front Desk Agent - 5-Star Guest Experience

Maybourne Beverly Hills Hotel; Beverly Hills (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible Spending

Paid Time Off

Colleague Referral Incentive Program

Employee Assistance Program

Parking

Employee Recognition Programs

Colleague meals

Job summary

Maybourne Beverly Hills Hotel is seeking a Front Office Agent to deliver 5-Star luxury service at the hotel. You will greet guests, handle check-ins and check-outs, and ensure accurate billing while maintaining confidentiality of guest accounts.

Close collaboration with other departments helps meet guest expectations and drive outstanding experiences. The role requires strong communication, reliability, and the ability to work weekends, nights, and holidays.

Qualifications

• 2+ years in a similar hotel environment.
• Prior luxury hospitality experience preferred.
• Excellent interpersonal and customer service skills required.
• Dependable and available weekends, nights, holidays as needed.
• Attentive, detail-oriented, able to work under pressure.

Responsibilities

• Assist with arrival/departure of guests and communicate information to hotel operations.
• Assist with service requests (hotel/spa/restaurant reservations).
• Provide project management assistance including housekeeping scheduling and maintenance requests.
• Manage pre-arrival communications and guest preferences.
• Accommodate in-house guest requests ensuring high satisfaction.
• Maintain logs of special requests and update front office systems (PMS).
• Answer calls, emails, and coordinate correspondence with guests and staff.
• Understand selling strategy and monitor room inventory status.
• Provide clear directions to hotel facilities for inquiring guests.
• Perform other duties as required by Supervisors.

Skills

Guest service

Check-in/out

Communication

Reliability

Attention to detail

Job description

Maybourne Beverly Hills Hotel is seeking a Front Office Agent to deliver 5-Star luxury service at the hotel. You will greet guests, handle check-ins and check-outs, and ensure accurate billing while maintaining confidentiality of guest accounts.

Close collaboration with other departments helps meet guest expectations and drive outstanding experiences. The role requires strong communication, reliability, and the ability to work weekends, nights, and holidays.