Guest Experience Supervisor - Front Desk

Proper Hospitality; Beverly Hills (CA); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Proper Hospitality in Beverly Hills seeks a proactive Front Desk Supervisor to lead our guest services team. You’ll oversee check-in/out, payment processing, and room assignments while ensuring every guest interaction meets brand standards.

Responsibilities include staffing, training, daily operations, reporting on occupancy and guest satisfaction, and maintaining security and inventory. The ideal candidate has 1–2 years of supervisory hospitality experience, strong communication, and

Qualifications

• HS diploma or equivalent required; hospitality degree a plus.
• Minimum 1–2 years of supervisory experience in hospitality or customer service.
• Previous Front Desk Agent experience in a hotel environment preferred.
• Experience with hotel reservation systems (InforHMS, Alice or similar).

Responsibilities

• Greet guests upon arrival and provide a warm, welcoming check-in experience.
• Efficiently check in guests by verifying reservation details, processing payments, and assigning rooms.
• Handle guest check-outs, ensuring charges are posted accurately and guests depart satisfied.
• Respond promptly to guest inquiries, requests, and complaints, resolving issues to the guest’s satisfaction.
• Provide information on hotel services, local attractions, and dining options; assist guests with special requests.
• Supervise and lead a team of Front Desk Agents; schedule shifts and monitor attendance.
• Train and mentor new Front Desk Agents to meet hotel policies and service standards.
• Oversee daily front desk operations, monitor room availability, and ensure high-quality service.
• Prepare reports on occupancy, revenue, and guest satisfaction for management.
• Ensure safety and security of guests and staff and manage inventory of front desk supplies.
• Maintain a positive work environment and motivate the team.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Hospitality Management degree (or related field)

Tools

InforHMS/Alice front desk systems

Job description

Proper Hospitality in Beverly Hills seeks a proactive Front Desk Supervisor to lead our guest services team. You’ll oversee check-in/out, payment processing, and room assignments while ensuring every guest interaction meets brand standards.

Responsibilities include staffing, training, daily operations, reporting on occupancy and guest satisfaction, and maintaining security and inventory. The ideal candidate has 1–2 years of supervisory hospitality experience, strong communication, and