Front Office Leader — Guest Services (Luxury Hotel)

Wequassett; Beverly Hills (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

L’Ermitage Beverly Hills is seeking an Assistant Front Office Manager to lead the Front Office and Guest Services teams, ensuring exceptional guest experiences. You will report to the Director of Rooms and drive guest satisfaction, efficiency, and team development in a Five-Star setting.

Responsibilities include greeting guests, managing check-in/out, resolving issues, supervising staff, and maintaining high standards of service and safety across Front of House areas.

Qualifications

• 2+ years of front office/guest service leadership experience, hotel/lodging environment highly preferred.
• Demonstrates natural leadership qualities with a positive, team-focused attitude.
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and passion for guest services.
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.
• Proficiency in hotel management systems, Microsoft Office Suite and OPERA cloud.
• Passion for delivering personalized service in a sophisticated environment.

Responsibilities

• Greet, check in and check out guests efficiently to standard procedures.
• Resolve guest and staff issues with empathy and judgement.
• Circulate to monitor standards across Front of House.
• Notate reservations with all special requests accurately.
• Ensure charges on folios are accurate and discrepancies fixed.
• Oversee luggage delivery and collection to established standards.
• Assist with weekly staff scheduling and training sessions.

Skills

Leadership

Front Office

Guest Service

Communication

Organizational Skills

Problem Solving

Multi-tasking

Guest satisfaction

Hospitality passion

Training & coaching

Tools

OPERA Cloud

Microsoft Office Suite

Hotel Management Systems

Job description

L’Ermitage Beverly Hills is seeking an Assistant Front Office Manager to lead the Front Office and Guest Services teams, ensuring exceptional guest experiences. You will report to the Director of Rooms and drive guest satisfaction, efficiency, and team development in a Five-Star setting.

Responsibilities include greeting guests, managing check-in/out, resolving issues, supervising staff, and maintaining high standards of service and safety across Front of House areas.