Director of Front Office Operations

Redd Hospitality; Southfield (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holidays

Job summary

Redd Hospitality is seeking an experienced Front Office Manager to lead the front desk and guest services in a luxury hotel. You will ensure exceptional guest experiences from arrival to departure while maintaining hospitality standards.

The role requires a visible, energetic leader who can supervise staff, coordinate schedules, and partner with other departments to deliver personalized service and operational excellence.

Qualifications

• 3–5+ years of front office leadership experience in a luxury or upscale hotel.
• Strong knowledge of hotel front office systems and operations.
• Exceptional guest service and problem-resolution skills.
• Ability to lead and motivate a diverse hospitality team.
• Strong communication and organizational skills.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Responsibilities

• Supervise and coordinate the activities of all front office staff.
• Perform human resource functions for staff, including hiring, training, scheduling, and evaluating.
• Hold team members accountable and celebrate team success.
• Ability to supervise a large department, taking full responsibility for each function.
• Coordinate schedules and services to meet the needs of our guests.
• Ensure department has all things needed to be successful.
• Assist guests with any needs or questions during check-in and checkout.
• Requires excellent customer service and verbal and written communication skills.
• Own all guest opportunities by providing guest with reasonable solutions.
• Handles any billing questions and inquiries.
• Performs all accounting duties including posting charges, account settlements, and shift closing.
• Completes daily and weekly reports for management.
• Work closely with all departments and ensure Front Office support hotel wide.
• Develop strong relationships with outside vendors.
• Comfort being primary security contact for the hotel.

Skills

Front office leadership

Luxury hotel experience

Front office systems

Guest service

Communication

Organizational skills

Flexible scheduling

Job description

Position Overview

We are seeking an experienced and service-driven Front Office Manager to lead the front desk and guest services operations within a luxury hotel environment. This role is responsible for ensuring exceptional guest experiences from arrival to departure while maintaining the highest standards of hospitality and operational excellence.

The ideal candidate is a strong leader who thrives in a fast-paced environment, is highly visible with guests, and has a passion for delivering personalized luxury service.

Key Responsibilities

Supervisory – 40%

• Supervise and coordinate the activities of all front office staff.
• Performs human resource functions for staff, including hiring, training, scheduling, and evaluating.
• Hold team members accountable and celebrate team success.
• Ability to supervise a large department, taking full responsibility for each function.
• Able to coordinate schedules and services to meet the needs of our guests.
• Ensure department has all things needed to be successful.

Guest Services – 35%

• Assist guests with any needs or questions that arise during check-in and checkout.
• Requires excellent customer service and verbal and written communication skills.
• Own all guest opportunities by providing guest with reasonable solutions.

Administrative – 25%

• Handles any billing questions and inquiries.
• Performs all accounting duties including posting charges, account settlements, and shift closing.
• Completes daily and weekly reports for management.
• Work closely with all departments and ensure Front Office support hotel wide.
• Develop strong relationships with outside vendors.
• Comfort being primary security contact for the hotel.

Qualifications

• 3–5+ years of front office leadership experience in a luxury hotel or upscale hotel.
• Strong knowledge of hotel front office systems and operations
• Exceptional guest service and problem-resolution skills
• Ability to lead and motivate a diverse hospitality team
• Strong communication and organizational skills
• Ability to work flexible schedules including evenings, weekends, and holidays

Preferred Qualifications

• Experience with luxury hotel brands
• Multi-lingual candidates are a plus

Compensation & Benefits

• Competitive salary based on experience
• Health, dental, and vision benefits
• Paid time off and holiday pay
• Opportunities for career advancement within the hotel