Lead Front Desk Supervisor – Luxury Hotel Service

Starwood; Austin (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Starwood Hotels is inviting applicants for a Front Office Supervisor to lead a guest-focused front desk team at the Austin property. The role emphasizes training, mentorship, and maintaining brand standards while delivering superior service in a luxury setting.

Ideal candidates bring a post-secondary diploma and at least two years of frontline supervisory experience in a luxury hotel, with strong English communication and flexible scheduling for a 24-hour operation.

Qualifications

• A post-secondary diploma or degree related to hospitality or management.
• Minimum of 2 years of experience in a Front Office supervisory role.
• Experience in a luxury hotel brand preferred.
• Proficient in verbal and written English communication.
• Ability to work in a 24-hour operation; flexible schedule.

Responsibilities

• Supervise and manage Front Office team; lead by example.
• Train, mentor and develop new hires for front desk operations.
• Schedule team members to meet business demand and track attendance.
• Coordinate with F&B, Housekeeping, Engineering to resolve guest issues.
• Respond to guest complaints and escalate as needed; ensure safety and loss prevention.

Skills

Leadership

Guest service

English communication

Team management

Education

Post-secondary diploma/degree

Job description

Starwood Hotels is inviting applicants for a Front Office Supervisor to lead a guest-focused front desk team at the Austin property. The role emphasizes training, mentorship, and maintaining brand standards while delivering superior service in a luxury setting.

Ideal candidates bring a post-secondary diploma and at least two years of frontline supervisory experience in a luxury hotel, with strong English communication and flexible scheduling for a 24-hour operation.