Luxury Front Office Supervisor – Guest Experience Leader

Contentizer; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

PTO with rollover

401(k) with company match

Wellness tools

Discounts on hotel rooms, dining and娱乐

Job summary

Hotel Trinity, launching in late 2026 in downtown Austin, seeks a Front Office Supervisor to lead arrival, departure, and guest experience with a personal touch. The role is full-time and offers a luxury boutique environment under White Lodging.

Key responsibilities include overseeing Front Desk, PBX, and Bell operations, developing strategies to boost financial performance, and mentoring the front office leadership team to uphold hospitality standards.

Qualifications

• Minimum front office leadership experience in a luxury hotel environment.
• Strong communication and problem-solving skills focused on guest and staff satisfaction.
• Ability to develop and motivate teams while handling multiple priorities.
• Experience with hotel systems (PMS, POS) and front office procedures.

Responsibilities

• Oversee Front Desk, PBX, Bell operations for seamless service.
• Develop and implement strategies to improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team with coaching and evaluations.
• Ensure adherence to policies, standards, and brand requirements.
• Collaborate with departments to align and optimize guest experience.
• Monitor guest service scores and drive continuous improvement.

Skills

Front office leadership

Guest service

Team motivation

PMS/POS systems

Communication

Job description

Hotel Trinity, launching in late 2026 in downtown Austin, seeks a Front Office Supervisor to lead arrival, departure, and guest experience with a personal touch. The role is full-time and offers a luxury boutique environment under White Lodging.

Key responsibilities include overseeing Front Desk, PBX, and Bell operations, developing strategies to boost financial performance, and mentoring the front office leadership team to uphold hospitality standards.