Assistant Manager — Luxury Grooming & Guest Experience

Bp And Ij Corp; Chapel Hill (NC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Employee discounts on grooming and spa

Opportunities for professional growth

Job summary

Hammer & Nails is seeking an energetic, detail-oriented Assistant Manager to oversee daily salon operations and serve as a visible leader on the floor. You will lead by example to engage guests, build loyal memberships, and support the Store Manager in driving business growth.

Responsibilities include driving membership sales, elevating guest experience, supervising operations, coaching staff, tracking inventory and finances, and enforcing health and safety standards in a luxury grooming

Qualifications

• Experience: 1 to 2 years in supervisory, assistant management, or team lead roles in luxury hospitality, high-end retail, salon, or beauty.
• Sales mindset: comfortable with soft, consultative sales to grow memberships.
• Communication: excellent verbal and interpersonal skills with high-end clients.
• Organization: sharp analytical thinking, multitasking, and handling shift variations.

Responsibilities

• Drive Membership Sales: engage guests, communicate value of luxury services, convert to memberships.
• Elevate the Guest Experience: greet clients, maintain premium hospitality, handle feedback, build long-term relationships.
• Oversee Daily Operations: support manager, supervise team workflows, maintain shop appearance, keep daily activities running smoothly.
• Coach and Develop the Team: assist in training and onboarding new hires, coaching on sales and hospitality opportunities.
• Inventory and Financial Tracking: monitor cosmetics and grooming products, assist with orders, revenue reporting, cost control.
• Enforce Compliance: ensure health, safety, and security protocols are followed.

Skills

Sales mindset

Communication skills

Organizational abilities

Leadership

Job description

Hammer & Nails is seeking an energetic, detail-oriented Assistant Manager to oversee daily salon operations and serve as a visible leader on the floor. You will lead by example to engage guests, build loyal memberships, and support the Store Manager in driving business growth.

Responsibilities include driving membership sales, elevating guest experience, supervising operations, coaching staff, tracking inventory and finances, and enforcing health and safety standards in a luxury grooming