Luxury Front Desk Manager — Guest Services Leader

Opal Grand Resort; Delray Beach (FL); On-site; USD 45,000 - 63,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Complimentary associate parking

Complimentary shift meal

25% Discount in Resort outlets

Team Member discount at Resorts within

the Collection

Friends and Family Discount

Job summary

Opal Grand Oceanfront Resort & Spa, a luxury resort in Delray Beach, FL, seeks a Guest Services Manager to lead the Front Office team, oversee the Front Desk, PBX, and concierge/valet operations, and ensure outstanding guest experiences.

The role emphasizes strong attention to detail, staff development, and seamless communication with other departments, with flexibility to work nights and weekends as part of the MOD program.

Qualifications

• High School Diploma/GED required; additional education preferred.
• Previous supervisory experience in front office luxury resort REQUIRED.
• Must be able to work weekends, evenings and holidays.
• Exceptional interpersonal skills.
• Written and verbal communication skills.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

Responsibilities

• Welcomes and completes check-in/check-out procedures for arriving guests to ensure satisfaction.
• Answers inquiries and accepts reservations, communicating rates and information with suggestive selling.
• Communicates clearly to staff in writing and orally.
• Maintains excellent customer relations by staying informed of functions and local events.
• Controls cash transactions at the Front Desk per hotel policy.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Respond to guests' requests, problems or complaints with courteous, efficient service.
• Develop employee morale and ensure Front Office training.
• Maximize room revenue and occupancy by reviewing status daily and monitoring house count.
• Participate in the MOD program as scheduled.
• Promote open communication with managers and other departments.
• Operate Front Office systems, reports, and simple programming.
• Ensure timely logging and delivery of messages and mail.
• Operate radios professionally with proper etiquette.
• Keep staff attentive, friendly, and focused on guest satisfaction.
• Focus on Guest Services department's role in guest satisfaction scores.
• Monitor VIPs and special guests and follow SOPs.
• Review Front Office log and Service Recovery logs daily.
• Be familiar with corporate/sales programs and promotions, and VIP arrivals.
• Perform other duties as assigned by management.

Skills

Supervisory experience

Front Office

Guest relations

Interpersonal skills

Communication skills

Education

High School Diploma/GED

Tools

Front Desk Software

Radio Communication Systems

Job description

Opal Grand Oceanfront Resort & Spa, a luxury resort in Delray Beach, FL, seeks a Guest Services Manager to lead the Front Office team, oversee the Front Desk, PBX, and concierge/valet operations, and ensure outstanding guest experiences.

The role emphasizes strong attention to detail, staff development, and seamless communication with other departments, with flexibility to work nights and weekends as part of the MOD program.