Guest Services Manager — Resort Front Desk Lead

Paramount Hospitality Management; Florida; Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Floridays Resort Orlando is seeking a Guest Services Manager to lead guest registration, PBX services, and night audit with a focus on exceptional service. You will direct and coordinate activities to align with brand standards and maximize guest satisfaction.

The role requires 2-3 years as Front Office Manager in a large hotel or resort, with strong communication and leadership abilities to coach staff and resolve guest issues.

Formación

• 2-3 year experience as Front Office Manager in a hotel or resort of 300 plus rooms.
• Ability to lead a team to consistently deliver exceptional guest service.
• Excellent communication and problem-solving skills.
• Develop leadership qualities of all staff.
• Maintaining positive relationships with Team Members.

Responsabilidades

• Direct, manage, and coordinate guest registration, PBX services, night audit in alignment with company standards.
• Provide services above and beyond for customer satisfaction and retention.
• Communicate guest needs, provide guidance, feedback, and coaching when needed.
• Interact with guests to obtain feedback on product quality and service levels.
• Manage day-to-day operations, ensuring quality and meeting customer expectations daily.
• Collaborate with Operations Manager to improve departmental service and implement corrective action plans.

Descripción del empleo

Floridays Resort Orlando is seeking a Guest Services Manager to lead guest registration, PBX services, and night audit with a focus on exceptional service. You will direct and coordinate activities to align with brand standards and maximize guest satisfaction.

The role requires 2-3 years as Front Office Manager in a large hotel or resort, with strong communication and leadership abilities to coach staff and resolve guest issues.